Frequently Asked Questions

Q. What are the shipping costs?
A. Free Surface Shipping in the Continental USA for orders over $50.00.

Other freight requests will be charged as follows:
Surface Shipping is $7.95
Domestic 2 Day is $17.50
Next Day shipments is $27.50

International Shipping:
To receive a freight cost quotation please add all items to your shopping cart and complete your order. We will respond by email within one business day with the freight cost for your shipment, and only with your approval of the freight amount will we then process the order for delivery, including email confirmation to you.

We use these formulas to determine international freight costs:
•FedEx/UPS Air Courier (W.Europe, Asia, Canada, Mexico): $38 first pound + $4.95 for each additional pound
•FedEx/UPS Air Courier (E. Europe, Africa, South America): $48 first pound + $6.95 for each additional pound.
•Express Mail EMS will be calculated at the same rates as Air Courier services (above).

Q.  Return Policy?
A. 30 days from the date of delivery. Customer is responsible for return shipping. We strongly recommend using a traceable shipping method.

Q. How long will the order take?
 A: Orders are processed within 1 business day.  Delivery times vary depending on your location and the shipping method selected.
Q. Are all products new?
A: Yes, unless you purchased from our "Used & Demo" section. Most products in that section are in very good condition.
Q. What warranty do I receive?
A: Every product we sell comes with the full manufacturer’s warranty. Used & Demo products come with a one year Fatwyre LLC warranty.

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